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Frequently Ask Questions

Below are frequently asked questions, you may find the answer for yourself.

Order & Returns

Placing an order is simple! Just follow these steps:

  1. Browse through our products and select the items you like.

  2. Click “Add to Cart” for each item.

  3. Go to your cart and click on “Checkout”.

  4. Fill in your shipping and payment details.

  5. Review your order and click “Place Order”.

Once your order is placed, you’ll receive a confirmation via email or SMS.

Once your order is shipped, you will receive a tracking number via SMS or email. You can track your order by:

  1. Visiting our Order Tracking page.

  2. Entering your tracking number or order ID.

  3. Clicking on “Track” to view the real-time status of your delivery.

If you face any issues, feel free to contact our support team for assistance.

To cancel your order, please follow these steps:

  1. Go to the My Orders section in your account.
  2. Select the order you wish to cancel.
  3. Click on the Cancel Order button (if available).
Note: Orders can only be canceled before they are shipped. If your order has already been dispatched, you’ll need to wait for delivery and request a return or exchange.

For urgent cancellations, please contact our support team as soon as possible.

No, you don’t need an account to place an order. You can shop as a guest.

However, creating an account gives you several benefits:

  1. Faster checkout for future orders
  2. Easy access to order history and tracking
  3. Exclusive offers and updates

So while it’s not required, we recommend creating an account for a better shopping experience.

Returning a product is easy! Just follow these steps:

  1. Go to the Returns section in your account.
  2. Select the order and item you want to return.
  3. Click on Request Return and fill out the reason.
  4. Our team will review your request and guide you through the return process.
Note: Returns are accepted within a specific number of days (usually 3 days) from the delivery date. Make sure the product is unused and in its original packaging. Read our Refund Policy for more Details.

For more help, feel free to reach out to our customer support team.

Shipping

We offer a variety of shipping methods to suit your needs:

  1. Standard Delivery: Delivered within 3–7 business days.
  2. Express Delivery: Delivered within 1–3 business days (available in select locations).
  3. Same-Day Delivery: Available in certain cities for orders placed before a specific time.
  4. Cash on Delivery (COD): Pay when your order is delivered (available for eligible products).

Shipping options may vary depending on your location and the product. You can view available methods during checkout.

Payment

We accept a range of secure payment methods for your convenience:

  1. Cash on Delivery (COD)
  2. Credit/Debit Cards – Visa, MasterCard, etc.
  3. Mobile Wallets – eSewa, Khalti, IME Pay (if applicable)
  4. Bank Transfers (on request)
  5. Online Payment Gateways – via secure checkout

All transactions are encrypted and secure. Choose the payment method that works best for you at checkout.

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